http://agnosticmaybe.wordpress.com/2011/07/24/kinder-words/ the neverending reference interview of life Fri, 17 May 2013 00:38:43 +0000 hourly 1 http://wordpress.com/ http://agnosticmaybe.wordpress.com/2011/07/24/kinder-words/#comment-5035 Sun, 24 Jul 2011 15:44:55 +0000 https://agnosticmaybe.wordpress.com/2011/07/24/kinder-words/#comment-5035 Yes! I see too many librarians approaching their work with the public as a way to show someone what can’t be done. Even a few minutes with someone who treats them as the most delightful encounter of the day is enough to bring someone back for more.

]]> http://agnosticmaybe.wordpress.com/2011/07/24/kinder-words/#comment-5034 Sun, 24 Jul 2011 14:15:58 +0000 https://agnosticmaybe.wordpress.com/2011/07/24/kinder-words/#comment-5034 Absolutely true about the effect of smiling when you don’t feel like it. I use this on myself, especially at work where it counts. It’s amazing how that mirror effect just raises your spirits and improves your patron interactions. Smiling forces you out of yourself – whatever’s bugging you becomes a thing that you can smile or laugh at, if you’re not too depressed to start with, that is! As Louis said:

]]> http://agnosticmaybe.wordpress.com/2011/07/24/kinder-words/#comment-5033 Sun, 24 Jul 2011 12:49:55 +0000 https://agnosticmaybe.wordpress.com/2011/07/24/kinder-words/#comment-5033 Good, basic life lesson. Thank you!

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