20/20 on Libraries in 2020

Recently, I was at a job interview in which the final question from the interviewers was something like this :

“Where do you see libraries in the year 2020?”

At that moment, I gave an answer as to where I thought it would be on the basis of what I knew about the demographics of the area, the funding levels, community support, and the current trends in the public library world. It was a damn good answer (if I might be so self-assured), but in the time since the interview the question itself has been turning over and over in my head.

The more I think about it, the more I really don’t like it.

Granted, the question is a bit of a softball. No one is going to hold me to my answer and it is asked to get a better idea of my thought process as it pertains to the future. But the question feels deceptive, not on the part of the interviewer, but for the multitudes of potential answers. While I gave the one that counted then, the factors and permutations have crept in upon further thought.

Seven years is now a dinosaur-like era in a field that has ties to technology. Back in 2006, there was no Tumblr, Google Street View, Instagram, Dropbox, iPhones, or Kindles. Can we even fathom what kind of technology will exist in seven more years? I’m sure there are people within the field who would clamor to answer that question, but I’d have severe reservations about their response.

For myself, there’s a certain irony at work here. One of my early posts on LISNews that caught people’s attention was about the “Next Big Thing”. And now here I am with a half decade worth of observations and information and I’m reluctant to hazard a guess more than three years out. I have mixed feelings when I read stories and blog posts about the future of libraries, arriving as a skeptic and generally leaving unmoved.

I’d like to believe I’m on the leading edge for these kinds of developments in the field, but I have to wonder at what that really means. Is the information pointing me the right way? Is this what libraries should be doing? Are my peers that far behind? The more I hear, the more skeptical I become.

The only thing I believe about 2020 is that there will be libraries. After all, the solutions that libraries provide to their communities will not be cured in seven years. But what they will look like? I guess we’ll just have to wait and see.

Send Me the Check That You Would Have Sent to Consultants This Year

(Note: This is a column that I wrote for American Libraries that they passed on using. After reading today’s Gavia Libraria (aka the Library Loon) post, I thought it would be a good time to share it. I hope you enjoy it as much as I enjoyed writing it. I made one edit so that it works for the blog. –A)

Brace yourself for I am about to perform an amazing trick: I will divine your library’s future.

Please place your hand on the [screen] and relax. Breathe in through your nose, breathe out with your mouth, and open up your mind.

Aha! Already I can feel the psychic vibrations as they find their way to my mind and open up the portal to your future. For reassurance, believe me when I tell you that I now have placed two fingers to my temple while squinting or closing my eyes, whichever is more impressive. A vision is now forming!

I’m sensing something about money, either not having enough of it or not certain how to spend it.

What, too easy? Let’s delve further.

You have a good rapport with the people who come to your library, but something is missing. There is a need, a want, a desire that your members have expressed but you’re worried. You’re not completely certain how to do it. The picture is now becoming clearer!

I’m sensing that it has to do with something mobile. They want to access the library from wherever they are. You must fashion a website that works on mobile devices and an app to allow them to access their account wherever and whenever they want. The tools are there, just build it!

No, wait! They want a place to build things that uses fancy futuristic machinery. Either lend them the tools while hiring the experts to teach them or perhaps get one of those 3D printers that will make their dreams become a reality! The desire to design is only matched by the longing to hold their creations in their hands!

Hold on, that’s not a toy I see them holding, but what looks like a tablet or eReader. Yes! They want to be able to download books, music, and other stuff from the library. You must work to get the rights to these materials as well as create a platform that will make it easy for them to use. Right now they are trapped in a murky place where the instructions aren’t so straightforward.

The vision is getting cloudy! Ah, now that makes sense! They really want to learn about the cloud. Their confusion arises from hearing about how they can do all kinds of things online. Computer classes for your members and technology training for staff should do the trick. Reach out to them on the social media platforms that they frequent and astound them with details of what they could learn!

But, one moment, there is something blocking this outcome. I see it now! They can’t even get to the cloud because they don’t have a computer at home or there are no acceptable ISPs in the area. They have come to you at the library to find the access that they seek! They want to walk through your doors and be assured that the internet world has not left them behind!

Wait, perhaps not. They have come to the library not for the computers, but for the people and programs. Yes! Your staff, your programs, and the chance to see their neighbors face-to-face have proven to be an irresistible lure in this digital age. They seek stimulation of the mind, the human contact, and a need for “third place” in their lives. Alas, the vision is fading…

And there you have it. I have divined your library’s future.

Admit it. You are impressed. Sure, I was a bit all over the place for a while there, but I still nailed it. Given how many people were trying to simultaneously reach me psychically, I might have gotten some of the signals crossed. But I saw your future in there.

You are most welcome just so as long as your check is in the mail.

Content vs. Container (The Library As a Whole Edition)

For those of you who recall the “content vs. container” discussions of recent memory around eBooks, that was just small potatoes to what is being reported online these days. Why argue whether a book is really a book if it is online or an eReader or written on a grain of sand when you could be engaged in a meta discussion on the “library as an institution” scale? Why limit ourselves to arguing over one type of typical library material when it could be expanded to, oh, the identity of the library itself?

Exhibit A is a “no books” school library in St. Louis Park, Minnesota. School Library Journal had an article about this private school covering grades 7-12 that emptied out its library in favor of collaborative spaces. Here’s what happened to the print collection:

Before distributing the library’s print stacks to local centers and donation sites in Africa, says Skinner, she had teachers comb through the physical books and pull anything they wanted for their curriculums into classrooms. Then she allocated additional funding towards purchasing new and used fiction books in physical form, since her students, Skinner says, actually prefer to read this genre on the printed page like many adults do. These titles, too, went into classrooms.

So, there are books in the school but they are distributed throughout the classrooms. The article doesn’t mention if there is any system in place to track the books from the classroom shelves nor if there is a way for students to be able to ‘borrow’ books from other classrooms (either fiction or non-fiction). The principal of the school does point out that they rely heavily on the multitude of local public and academic libraries for books that (presumably) they don’t have on campus. It’s not clear as to whether this is a partnership with those libraries or an unfortunate parasitic relationship upon the publicly funded local library system and public universities. I wouldn’t want to guess how taxpayers and alumni would feel about their local library or campus library being used as a book resource center for a $12,000 a year private school, but I think that is a whole other can of worms.

“Bookless” school libraries aren’t new after the Cushing Academy removed a majority of their print collection in favor of collaborative work spaces and digital resources and eBooks back in 2009. They retained some of their print collection but shifted their focus towards providing literature and textbooks in any format. As of time of publication, it would appear that they have not reverted on their decision.

Exhibit B is “bookless” public library in Bexar County, Texas. It is the start of a countywide system outside of San Antonio and, well, if you ever wondered what kind of library a judge would build, you now have your answer. From the MySanAntonio website:

Bexar County Judge Nelson Wolff is an unabashed book lover with 1,000 first editions in his private collection, but even he sees the writing on the wall.

Paper books have lost their allure, and future generations may have little use for them, Wolff contends.

So when he embarked on a mission to create a countywide library system, he decided it should be bookless from the start.

Today, after months of planning, Wolff and other county leaders will announce plans to launch the nation’s first bookless public library system, BiblioTech, with a prototype location on the South Side opening in the fall.

“If you want to get an idea what it looks like, go into an Apple store,” Wolff said.

Yeah, that’s right: an Apple store. It’s not a terrible vision considering how Apple is noted for its in-store customer service. But nothing in that store is inviting me to get so comfortable that I should pull up a chair and take some time to check my email and social media stuff. Granted, the purpose of the store is to draw you in, take your money, and then toss you again, so it may just take inspiration and not implementation from the Apple store kind of model.

But wait! There’s more:

Inspired while reading Apple founder Steve Jobs’ biography, Wolff said he envisions several bookless libraries around the county, including in far-flung suburbs.

“It’s not a replacement for the (city) library system, it’s an enhancement,” Wolff said.

“People are always going to want books, but we won’t be doing that in ours,” Wolff said.

I presuming he means physical books because there is a passage further down the article that mentions eBooks.

Commissioners will decide whether to seek a contractor to complete the design of the library and another to provide e-book titles; hire staff; and create a seven-member advisory board.

At least $250,000 will be needed to gain access to the first 10,000 book titles, Wolff said. Costs for design and construction aren’t set, but the county will save by using a county-owned building.

“We wanted to find a low-cost, effective way to bring reading and learning to the county and also focus on the change in the world of technology,” Wolff said. “It will help people learn,” he said.

As to the first statement I highlighted, I’ll be very curious where they will purchases titles at an average of $25 a pop. Given that Douglas County just spent $40,000 for 10,000 titles from Smashwords, I don’t think it’s an impossible prospect. By the time this experimental branch is built, who knows where eBooks will be in the library universe. However, given its current trajectory, I think their number is rather optimistic. 

As to the second statement, it has been a long time since I’ve seen the terms “low cost” and “world of technology” appear in the same sentence especially in light of the Apple store mention. Something just doesn’t seem right about that at all to me. Perhaps the Devil is in the details, but that’s going to be one hell of a Devil (pun somewhat intended).

So, with these recent examples in mind, it brings us around to the question: what makes a library a library? Is it the contents of the collection or the purpose of the mission? This might be the Super Bowl of navel gazing for the librarian profession, but it may well be worth re-examining in an introspective fashion.

If I accept the concepts offered by St. Louis Park, Cushing, and Bexar County, then my living room could be designated as a library. It has a desk, a internet connected computer, Wi-Fi access, a bookcases with a small selection of books, DVDs, and game materials, a couch (otherwise known as a social collaborative space), and a table with four chairs (a group collaboration area). It is “staffed” by a librarian, yours truly, and despite being a relatively small apartment I still get questions as to where the bathroom is.  What more would I have to do? Could I post hours and then apply to join my library system? The original library for my town started in someone’s apartment back in the late 1800s, so it wouldn’t be anything too strange when you consider the history. But is it a library?

If I reject those concepts of a library, then what is required to satisfy that ideal? How big of a collection is needed? And of what materials, either physical or digital? I presume it would be contextual to the type of library and community it seeks to serve, but even that gets mired very quickly. Or is it centered around reading and literacy? Or research and knowledge seeking skills?

What do you think?

Another Step Closer to The Matrix

This has been sitting in my bookmarks till I just noticed it today. Oops!

From Gizmodo:

[A] group of scientists lead by Dr. Theodore Berger […] have built a prosthetic chip that uses electrodes to enhance and expand their memory abilities. The chip is capable of storing neural signals, basically functioning as an electronic memory, allowing rats to learn more and keep it in the devices.

“Flip the switch on, and the rats remember. Flip it off, and the rats forget [...] These integrated experimental modeling studies show for the first time that with sufficient information about the neural coding of memories, a neural prosthesis capable of real-time identification and manipulation of the encoding process can restore and even enhance cognitive mnemonic processes.”

I will admit that one of my first thoughts was, “If publishers hate the idea of perpetual access of digital content to libraries, then they are really going to hate this.” Granted, this is a microchip that remembers how to perform a skill, not re-live an experience. We are more on The Matrix end of crazy brain interface technology rather than the Strange Days “watch and feel it through someone else’s eyes” neural interface. There is also certainly a good argument for someone experiencing the book for themselves rather than using someone else’s, but that’s something much further down the line.

In looking at the ascent of Ebooks, I’m wondering if something like this “infochip” (my term for purposes of this thought exercise) would follow a similar pattern. It starts with the people who can afford the device and the infochips; an affluent group of early adopters since I suspect this will not premiere at around $400 like the Kindle did. Eventually, the price of the equipment and infochips comes down for the middle group of adopters, thus reaching a tipping point for use, cost, and acceptance.

Certainly, the bigger conversations are not around the technology itself, but the implications of the information ownership, sharing, and dissemination. Will there be a tension between companies wanting to sell you how to change your oil or recite Shakespeare and the internet that will seek to copy, share, and torrent this same knowledge for free? It might just result in an incredible showdown between the rapidly expanding sharing portion of society versus the content creators (both individual and corporate). Who can say what the price of a skill or an experience would cost? Who has ultimate control over it?

What do you think?

(Please, please, please don’t think of this as a question about the future of libraries and librarians. I think that would be rather limiting in light of the possibilities present here.)

One-Two Punches on Publishing

First, this wonderful blog post, “It is a reading revolution, and there will be blood”. Wonderful salient quote:

It’s a revolution. That means what worked in the past is not going to work.

Yes, as humans we have a strong need for facts. We want to have something of the past that we can gather up – gather up so we can pretend that the future is predictable. But, what could you possibly use as precedent?

There has never been a market like books. There has never been a transition like the one we are part of. There’ll always be the one person who knows nothing about reading and claims this revolution is the same as what happened in music. There’ll always be some analyst who claims that in 2015 we might see 25% market share for ebooks. However, they have absolutely no clue. Same as us.

Of course, there is one difference. All the analysts and experts and Publishers and authors have zero power. We readers, on the other hand, have all the power.

It’s a revolution and it’s not based on facts or logic or any set pattern. It’s based on readers expecting to be treated decently and expecting people to behave in a human way – to treat other people the way they would like to be treated. And if they aren’t, then they have the power to do something about it.

Then comes the ever wise Eric Hellman with his post on publishing:

An efficient library channel will compete, to some extent, with ebook direct-sales channels. The optimum strategy for publishers, however, is not to force inefficiency in the library channel, but rather to optimize pricing to monetize increased efficiency.

The efficiency of library acquisitions can be increased by introducing more consortia. A library needing a collection specializing in medicine, for example, should bolster its collection by participating in a consortium with the corresponding specialization. In principle, there could be a consortium specialized for every book that gets published. Such a consortium could manage the number of copies it purchases to closely manage global demand. If the economics worked out it could even strike a deal for unlimited use of the book by consortium members.

For myself, there is something comforting about these two posts. Libraries have always been trailing the desires of the reader; it might just be the perfect place to be at the moment. The large consumer base (as opposed to our tiny percent) of the market is capable of doing much more than libraries can when it comes to price and access. I wouldn’t suggest coattail riding here, but I think that librarians are uniquely poised to influence consumers in the reading market.

Both posts are certainly worth the read. It does present a question: where do libraries fit in a reader powered world? More provocatively, where do we fit in a world where the reader can bypass publishers and libraries to get books?

I, Reference Robot

Last week, the computer named Watson took on two of Jeopardy’s all time champions in a two day match. Developed by IBM, the computer was designed with the intent of attempting to respond the unique “answer first” trivia format of the show. It trounced the human opponents on both nights of the challenge and not by small margins either. And with its win, it raised the possibilities of what the computer could do in the next generation.

I was rather surprised at the muted reaction of the librarian blogosphere. With the exception of a post at Henderson Valley Eggs, there wasn’t any sort of commentary. Given the glimpse of capability that the computer like Watson represents, I would have hoped that there would be a bit more excitement about the possible library applications. While Watson is probably not ready for prime time at the reference desk (due to how the program was deconstructing the clues), I could not help but marvel at the potential.

My excitement in getting a computer like Watson in the library is having a tool that can handle known requests (as in “I want Cross Fire by James Patterson” or “What books on biology do you have?”), some harder requests ("I want the movie that came out last year with Stallone in it” or “Can you tell me what order the Lillian Jackson Braun books came out in?”), or just requests that require deep scanning (“It’s a book with a red bicycle on the cover and it’s about an aunt’s suicide”). I’m not sure that the computer would be able to handle all types of requests, but I think on a long enough timeline it would be able to handle complex speech. (I’m trying to imagine if it had Google’s voice recognition data that it gathered from its Goog-4-1-1 information access number; now that would be pretty awesome.) But, in the meantime, I don’t believe there would be shortage of questions it could answer. Think IM, text, and chat questions; it runs a search, shows it to a human operator who approves or corrects, then the reply is sent. The turnaround for easy questions could be under a minute; corrections or harder answers could be not much more.

As I called it a tool, I don’t see it as a replacement for any library staff. As such, I can see it freeing up staff so as they can be able to offer more programs, services, or be able to have time for additional librarian work both at and away from the desk. It’s a great technology and I would hope that one of the future challenges that would Watson’s programmers would take up would be trying to handle reference style questions. For those who may balk at a computer with this kind of capability, I personally feel that it is an inevitable technology; as such, rather than shunning it, it should be embraced and integrated as soon as possible.

I’ve linked the library scene from The Time Machine below as an idea of future capability (even if the hologram needs some serious customer service training).

You Told Us *Nothing*

I realize that I had put myself into blogvacation, but this latest entry from the well known pseudonymous librarian at Library Journal pulled me from my writing hibernation. If you can hold your nose and read it, do so. If not, it is basically a rehashing of a old canard in which library videos are the public image villains that will kill the library. The premise is that videos such as ‘Library 101’, ‘Kickass Librarian’, and ‘Libraries will survive’ present a clear and present danger to the image of libraries and librarians that it will result in their eventual closing wherever these videos can be viewed on the planet Earth.

The title to this post is ‘I Told You So’ and the superficial explanation offered is that these kinds of library videos are a detriment to the institution and the profession. It is imagined that those with control over the library budget were sitting on the fence about the library funding when, SUDDENLY, they saw one of these videos. That the real reason for this particular library closing is not local budget woes, a bad economy, or the decline of tax ratables, but that video. The leap of logic to connect these two items is nothing short of breathtaking in the asinine lengths one person will go to bash another.

The real underlying message of the Annoyed Librarian in this post (and perhaps the last year’s worth of blog posts) is “creativity kills libraries”. Period. Do not do anything that could be considered outside of the norm. The profession cannot possibly risk the embarrassment due to the imaginative endeavors of a few. That anyone would have the initiative to tweak the public perception of a librarian is something that should be quelled or smothered. And if you must be expressive, then there are certain strict standards that must be met; the first of these is that when viewed from any angle, it cannot possibly detract from the reputation of the library, librarians, or the field of library science.

Color within the lines, dammit.

Furthermore, in this topsy-turvy demented viewpoint, all advocacy will be seen as a joke and any expressions of humor will be considered deadly serious. Nevermind what the library does for its community. Nevermind the programs, materials, and services that are provided. Nevermind the average return of investment for every dollar spent on the library. Nevermind the importance of information access in a digital knowledge economy. It’s a comical video that made the difference in deciding to close the library. It’s akin to telling a crime victim that the reason they were assaulted and robbed is not because they were in the wrong place at the wrong place, that the assailant has a history of such attacks, or that it was a crime of opportunity, but it happened because they are a bad person.

This kind of reasoning is why we can’t have a library renaissance during the greatest revolution of communication, information, and computation in the history of mankind. In an era that has seen the rise of the knowledge economy, the expansion of educational opportunities to every corner of the planet, and when information can be beamed into a personal handheld device, there is a cornucopia of carping and self doubt that is nothing short of staggering. In an age of potential, the conversation about the library is still controlled by the hyperactive risk adverse. It is one thing to take such risks into the overall calculation; it is another to say that any risk factors are fatal errors to the computation. I think this passage from the Seth Godin blog post, Fear of Bad Ideas, sums up the underlying issue perfectly:

A few people are afraid of good ideas, ideas that make a difference or contribute in some way. Good ideas bring change, that’s frightening.

But many people are petrified of bad ideas. Ideas that make us look stupid or waste time or money or create some sort of backlash.

The problem is that you can’t have good ideas unless you’re willing to generate a lot of bad ones.

(Emphasis mine.)

The other point that Mr. Godin makes in his post is that it takes a lot of bad ideas before a good one will emerge. That an idea may go through many generations, refined and rethought, before it emerges through the development process. Should people be allowed to examine these ideas or concepts and offer their critiques? Absolutely. But where it crosses the line is when this criticism is not given in good faith nor acts as a partner in the process.

The Annoyed Librarian is destructive hyperbole masquerading around as dissent. That’s not the tragedy in this instance. The tragedy is that this person is just one of many in the profession who engage in this sort of discourse. So enamored by their own self righteous banality, they seek to tear down the concepts and ideas of others long before they prove their worth or merit. They are the bane of innovation, the scourge of experimentation, and a foe of creation. They are not the voices of well reasoned doubt or Devil’s advocate; they are schadenfreude parasites on any meaningful discourse.

They tell us nothing for they offer nothing.

If parts of this entry sounds familiar, it is because it goes back to my second lesson learned in 2010. The balance between caution and risk has swung too far in the direction of the former. The vocal risk adverse minority are squeezing out the thinkers, creators, explorers, and adventurers within the profession on the basis of their biases and fears. The profession will not meet the challenges of this new century when any attempts at progress are smothered in the cradle. It simply won’t. The time has come to stand up to these bullies and announce them for what they offer the profession: nothing.

In closing, I want to share a quote by Dr. David Lankes that I think really nails the main issue for the profession:

“What will kill this profession is not ebooks, amazon, or Google. It will be a lack of imagination. An inability to see not what is, but what could be. To see only how we are viewed now, but not how that is only a platform for greatness… It [librarianship] only survives if we, librarians and the communities we serve, take it up, renew, refresh it, and constantly engage in what is next.”

(Excerpted from here.)

(I must give credit for some inspiration for this post to Karen Schneider and her post, The Devil Needs No Advocate. In my opinion, it’s a ‘must read’ post.)

Best Book Prognostication EVER

From Terribleminds:

You know what the future of publishing is? The book. The motherfucking book. With pages and words and shit. And no, I don’t mean the e-book. I mean the kind of book that you can use to pound a nail, hit a bear, break a window. The physical object.

The book is never going away.

The book is an icon. The book is a treasured object. It is equal parts totem, fetish, decoration, and hand-me-down. It is a container of permanent wisdom and knowledge (or, in the case of some books, a container of permanent bullshit, but hey, that can be just as awesome).

I said it before and I’ll say it again: the fact that anybody still wants to burn a book shows you how powerful the physical object is, both as itself and as a symbol.

Books are magic. Books are love. Books are infinity times two.

I’m not saying the audiences won’t shrink. I’m not suggesting that publishing won’t be changing its models. I’m not saying that publishing books will remain the most stable industry.

But the book, she ain’t going nowhere. Because the book is a thing. I don’t mean “thing as physical object,” I mean, “thing as thing, as cultural bulwark, as obelisk and idol.”

I was introduced to author Chuck Wendig by my brother who has written some guest posts for his blog. Remarkably insightful and delightfully profane, Mr. Wendig rarely disappoints in his posts about life as a writer, the writing process, and the rollercoaster that is the life of a freelancer. In taking on the current constant hand wringing regarding the future of the book and the e-book, he serves a fresh reminder as to the place of the book in regards to culture and society, both as a physical object and as a container for the contents within. It’s probably one of the best takes I’ve read on the future of books and not just because I was giggling through most of it.

If your work filters can tolerate it, go and read the whole thing right now. Bask in the unholy glory of one author’s take on the future of publishing.

Books in 2025 over at LibraryThing

From the Library Thing blog, Thingology:

The group aims to centralize and restart a site-wide conversation about the future of books and reading. It’s a conversation that’s been going on for years here and there on Talk, especially Book talk and the librarians group, in comments to my Thingology posts about ebooks and my Twitter stream. It needs it’s own group. It will also be refreshing to hear more from LibraryThing members–not technologists or industry people. After all, who better to discuss the future of books than the people who love them most?

Be sure to check out the Books in 2025 group since there are some discussions already going on (the current largest discussion is whether the disappearance of the physical book stores matter). I admire the concept of an ‘everybody in’ huddle where book lovers of all stripes are being called together. If you’re a librarian, this is good marketing research as to what people are looking for or expecting out of books. This wouldn’t be a bad time to ask your own questions about the future of the book, either. (Don’t marry it with the future of libraries!)

The Case for the Great Good Place

Via Stephen’s Lighthouse:

It’s been a couple of days since I sat down to watch this video and I still don’t think it’s enough time to digest everything that I saw. It was like watching a pitcher throw a perfect game or a bowler roll a 300 or some other sports analogy of perfection. While I know that no library operates that flawlessly, it certainly seems that it is a little slice of library heaven on Earth. Patron focused, community supported, technology enabled, staff supported & buy-in? Where can I get some of that?

The part of the documentary that has stuck with me the most is something John Berry spoke about at the beginning of the film. “The Great Good Place” is a term I had not previously heard used in describing the library. In dissecting the phrase in my head, it has such nuance to it that it just blows me away. I do believe there is an inherent goodness to the library and that it is a place of aspirations and dreams.

I had joked earlier this year on Twitter and Facebook that, in the future when people ask me what I do for a living, I’m going to tell them that I work at the creativity factory, but for me there is a kernel of truth in what I said. I do believe that we as librarians are surrounded by thousands if not millions of creative expressions made over the course of written history. Fiction, non-fiction, it all comes together as people pour themselves onto the pages to teach, to entertain, and to share themselves. If you stand in the stacks and take a moment to consider your surroundings, the amount of time and effort used in handing down knowledge and stores that you are surrounded by is pretty damn impressive in my opinion.

I would prattle on about how the library serves its community, works for information access, and in its heart a people oriented service business, but that would be preaching to the choir here. These are all good latent qualities to the library.

Where does the “great” begin then? I believe it is in the execution of the library mission and goals. Like all customer oriented entities, how the library service is carried out is what will make it a ‘great’ place. I’m not sure how to expand upon this point, really; that just about sums it up for me.

Once again, kudos to Darien Public Library for this video. I’m proud to know some of the people who work there and now see what their efforts yield. Now, onwards to make this the accepted and sought after norm for the profession.

(Note: I have been wrestling with WordPress to show the video. If it’s not showing up, you can view the video here.)