Wednesday Night Deep Thought, Ctd

On the drive to the beach today, I heard an interview on Here and Now on NPR that caught my attention. It was with Ric O’Barry, the trainer of Flipper, who started the interview talking about animals in captivity (specifically dolphins) and how they are adversely affected by the contained environment. Basically, the dolphins do not thrive in a relative sensory free environment. It got me thinking to some of the general barriers of access that sometimes impede our patrons.

I felt inspired and started writing out the shell of a blog post. But as I sat on the deck with the summer breeze drifting over the dunes, something felt off. Then I eyed the crayons of my five year old cousin sitting on the table. There are some times when illustration trumps prose; this was one of those times.

Crayons are the original Powerpoint. Thanks, Emma!

So what are the barriers? What can be helped? What can’t be helped but possibly made easier? Those are the questions I’ll be taking back with me to work next week. Ease of access is not simply a convenience, but a necessary aspect for our patrons.

Idea Vault: “The Keys of Knowledge”

Image by Bohman/Flickr

Image by Bohman/Flickr

On the drive up to work, I had an idea for an advocacy effort for libraries. Here’s the skinny:

Libraries around the state issue the Governor a library card. The card is issued to the Office of the Governor, not the individual, so as to avoid any political hangups. This card can be activated or symbolic at the discretion of the library. The library or library system sends the governor the card along with a letter thanking the Governor for their membership in the community and why the library/library system is important to the community it serves.

To combine efforts, a state library association/council could solicit these types of letters and cards from libraries around the state, collect them, and present them as a whole. The cards could be mounted in a frame, or laminated into a giant cartoon-like unfolding wallet accordion, or (as the title of the post suggest) take a hole punch and put all the cards on a giant keyring and present it as “The Keys of Knowledge”. In any event, it can be ceremonially presented to the Governor as a complete package.

The followup would be to send the Governor a letter each year thanking them for renewing their cards and providing them with stories, statistics, and other current happenings of the library. With a new Governor, a new card can be “issued” and the advocacy begins anew.

Note: This can be used for any government position that libraries would like to make a connection. Mayors, Freeholders, City Councils, State Legislators, Congressmen, and (yes, we want to eat our Wheaties) Presidents.

The Ben & Jerry Blog Bounce

ben and jerry

Earlier this week, I had sent out a group message noting the passing of the 4,000 member mark of the Facebook group “People for a Library Themed Ben & Jerry’s Flavor”. The flow of new members into the group was starting to trickle and I was preparing for the final promotional lunge. I sent out a message to all 4,000+ group members, set up a post for people to vote on a flavor, and hunkered down to wait for the answer from the Flavor Gurus. Knocking out a couple of tweets, I was ready to give one last go, once more unto the breach.

And so it began.

Birdie, a regular LISNews poster, took my final message and put it up on the site. Stephen J. Gertz took that copy and placed it on the Book Patrol blog of the Seattle Post-Intelligencer (which got a subsequent link on Steven Cohen’s Library Stuff blog). From here, it was posted by Menachem Kasier in the New Yorker’s The Book Bench blog (I got notice of this through this very succinct tweet.) My friend Margaret sent me a link where website Jezebel had picked it up from the New Yorker.

At this point, I’m just non-stop grinning. But there’s more!

The Times Online, a British publication, posted about in their Comment Central section; it was even on the front page of their Comment section, right next to a opinion piece on legalizing drugs and the Prime Minister appearing on TV. (Hmm. Perhaps not the best spot…) The British news site Guardian had also posted about it in the Books area of their Culture section (with prominent links off their Culture and Book pages). More importantly, they were able to get a comment from Arnold Carbone, Ben & Jerry’s Flavor Guru in Chief. Here’s a quote of his passage:

Arnold Carbone, Ben & Jerry’s flavour guru, said the company had honoured musicians with its flavours in the past – last year it launched Goodbye Yellow Brickle Road (chocolate ice-cream with peanut butter cookie dough, butter brickle and white chocolate chunks) for Elton John – so a library-themed flavour was a definite possibility.

“From Cherry Garcia to Bohemian Raspberry, some of our best-loved flavours have been fan suggestions. We’ve honoured rock’n’roll icons, so why not librarians?” said Carbone.

He suggested a Malt Whitman: “a malt ice-cream, with chocolate alphabet letters and two decadent rivulets – one caramel and one fudge – as an ode to writer Walt Whitman”.

I was floored. I couldn’t stop grinning or giggling to myself for at least a half hour. But that’s still not the end of it.

From what I’ve heard from some of my Twitter buddies, some of the food blogs have picked up on it. Serious Eats has their take on it as well as Slashfood. I’m also seeing all sorts of other librarian and library oriented blogs picking up on it. (Here, here, here, here, and here on Digg.) Just unbelievable. It’s been fascinating to watch this bounce around the net. Part of me wonders if it’s done bouncing, the other half can’t wait to see where it will go next.

Fingers crossed!

Update: LA Times Book Blog Jacket Copy. The Atlantic’s Food Section Today’s Specials. LISNews again (Thanks, Birdie!). Andrew Sullivan’s Daily Dish.

Update part 2: Nicholas Basbanes’ blog on Fine Books Magazine. Entertainment Weekly’s Shelf Life. Baltimore Sun’s Read Street Blog. Epicurious. The National (United Arab Emirates). Journal Star The Book Report (Lincoln, NE). True/Slant.

Here’s a link to a Google Blog Search for the subject.

Library Day in the Life

Since it sounded like a lot of fun, I took up the Library Day in the Life Project started by Librarian by Day. Here is what my Day in the Life looked like; I took notes throughout the day.

8:33AM
The alarm goes off. And the cold war via snooze button proxy begins.
8:50ishAM
I finally arose after a good long wakeup time period. My morning routine is rather simple: shower, dress, grab breakfast and my bag, and head out to work. Except, of course, that I’m out of my breakfast bars so I have to grab one of my wife’s. And, based on how I am feeling, I grab a yogurt as well for snacking at the office. This day has the hallmarks of being “exceptional”; when I turned on the radio, I heard a lovely British voice on the BBC World Service slowly say the phrase, "actual rapes in prison". I quickly swap to the Preston & Steve Morning Show where they are discussing Penn State being named the #1 party school in the United States.
9:35-10AM
For the record, I am cursed never to arrive on work on time. Whether it is five seconds or five minutes, The Fates conspire to put time wasting obstacles in my path. Unless I leave at the crack of dawn, I will never be on time. Ever. This started long ago when I was flew past my birth due date by almost a month. My mother has not allowed me to forget this since then.

At any rate, I enter and bid everyone a good morning (including Socrates, pictured right). I check in with my boss Suzi and help pull patron holds. One of the books on hold eludes me till I call over others to double check me and realize I’ve read the number completely wrong. Exceptional day, indeed.
10AM-1PM
I’m on the reference desk this morning, so I log into my email and Twitter there. Mercifully, the inbox has not full of dire emergencies that need my attention RIGHT THIS MINUTE. Quickly I catch a few easy reference requests and questions and then things settle down. I put a reserve on the Job computer and the one next to it for my Job 1 on 1 later today.
No lie, it takes ten minutes to catch up on Twitter. Apparently, there are people who start working before 10AM and have access to the internet. I have to keep clicking till I reach my own last post. I click on links in order to open them in other tabs so as to read through them as the morning goes on.

As the morning turns into afternoon, I get a call from my coworker Joan about the text message pilot program. We are working on putting the final touches on publicity so we can start advertising as soon as possible. This is the final week of preparation before we start churning out publicity for the text message pilot program. A quick call up to Nancy Dowd at the State Library and we’re back on track. Also, I remembered to share all my Google Documents with the rest of the team for this program while I was thinking of it. And finally, I got to polish off the wording on the staff instruction; now, it awaits some graphics (more on the later.)

During this time, I was have a steady stream of patron interruptions in the form of fielding questions, calls, program registrations, and meeting room signups. I did have a nice conversation with one of my previous Job 1 on 1 participants who has found a job. It’s not in his field, but he’s happy to be employed and the hours give him time to find something better. I felt pretty relieved since, out of all the participants I’ve had so far, he’s been the most desperate to find work.

I was able to chat on IM with The Strange Librarian. We were able to arrange for our library based double date (my wife is a librarian, her boyfriend is an archivist), chat about customer service (summary: fines bad, but people gaming the fine system worse), and the lively chat on Twitter regarding librarians and the Martyr complex. And, oh yes, the lusty libido that the library lodges.

But the real question is figuring out what to get for lunch…

1-2PM
…which ended up being a tuna salad on sesame bagel from one of the local  places. (They make a pretty stellar bagel.) “You Got Another Thing Coming” by Judas Priest was on the radio; it certainly felt like the theme for the morning.

I ate lunch with Suzi and Jackie (our circulation staff pit boss) and talked about library technology and swapping library system gossip (an always educational time). After lunch, I got to my desk and organized myself for my Job 1 on 1 and everything else that needed to happen later that day.

2-3PM

This was my Job 1 on 1 appointment. These can vary from people who need help with their resume and cover letters to people who are looking for search term help. At the very least, I introduce them to our Jobs & Career LibGuide, talk about social networks and its value in the job hunt, and try to coach where needed. For the patron this afternoon, it was some resume updating and helping with places to look online. We ran a couple of searches and got her some leads, so it was fruitful for her. Hopefully, I’ll be seeing her at the library on a regular basis so I can check up.

3-4PM
Finally, I get a chance to sit at my own desk and sort through the heaving living mass that is my workspace. I’m a note person so there are scraps of paper all over my desk full of reminders, ideas, plans, messages, and stuff I don’t remember writing. I get to check my emails, Twitter, and Google Reader as I relax into some serious desk time. (I can’t help but smile as a couple of items relating to the Ben & Jerry’s group come through the Reader and Twitter.)

I spent a good deal of time trying to take a photograph of my own phone for the staff instruction sheets for the text message program. Between the auto focus, the phone lights turning off, and trying to get the right angle, it was good lesson in micro-irritation. I got a couple of shots to come out which I will use on staff sheet.

 

I hope this little visual aid will help my colleagues with the rest of the instructions.

4PM

Most days, when the time chimes to 4pm, I am overwhelmed with the desire to nap. It doesn’t matter whether I’m on a desk, a program, a meeting, wherever; I want to just curl up in a corner and take a rest. Today was no exception.

4:01-5PM

One of the Rivershark people I know sent me a request to post a flyer for Epilepsy Awareness night at Campbell’s Park on the Camden Waterfront on August 21st. So I printed out enough copies for all our branches, wrote a note on each envelope, and sent it off to all of our branch managers and the coworker who handles publicity at our headquarters location. Hopefully, this will make it more likely for them to post it and get more people interested in the event.

From there, it was play time on Twitter and Google Reader as I checked out all of the links, posts, and whatnot that I had saved up through the day. The one that leaps to mind is TwitPaint which seems like a fun tool. From there, it was a matter of catching up with everything else and putting things into place for tomorrow’s work day. But, soon enough, the clock hit five and I hit the bricks. It was a day that got better as it went along and I’m looking forward to tomorrow.

As always.

I thought this would be more of a rigid timeline of my day, but adding context felt like the right move to do. It’s been fun to write, fun to dig up all the links, and fun to do overall. I’ve been enjoying the Library Day in the Life posts I’ve seen so far and look forward to seeing more!

Enjoy the Silence

Photo by SuvikoThere’s an opinion piece on the Christian Science Monitor website that’s been making the rounds on Twitter and various RSS feeds. A librarian in Texas by the name of William H. Wisner wrote an opinion piece called “Restore the noble purpose of libraries”. And if I read it correctly, the library needs to (1) restore the silence of the library by removing any technology that makes any noise, including ones carried by patrons; (2) remove any form of visual, audio, or interactive technology from the children’s section; (3) librarians need to learn books to the point of oral recitation, regardless of specialty; (4) comes to grips with the fact that libraries are popular because they are free despite our professional ethics which tout that we provide access to all regardless of their ability to provide supporting payment; and (5) that we stop being “information scientists” and start being scholars again through rote memorization of printed materials so we can once again love and defend our societal purpose.

Or, the funnier way of summarizing his article:

I need to stop prostituting myself, learn Middle English, write humorous non-existent interviews with celebrities who used to date while handing out beverages to make the library “personalized” again and restore the public trust.

Either way you look at it, it’s a strange theory.

To his credit, I will now grin like an idiot while I’m refilling the paper to the printer. While I whore myself to the paper beast, I will relish in the idea that the reason the printer is empty is that people decided to print out timely  and relevant information and take it with them. Quite frankly, that’s all the more reason to construct library based mobile applications so that people can reach the same information on their noisy cell phone or noisy laptop. Or more reason for me to teach classes so that people learn how to use all of the library sources from home so they can print on their own paper. Or just embrace a combined format approach that yields the best resource or information regardless of the medium. Or, heck, for that matter, I’ll give them whatever literature work they want in whatever format they want: print, large print, even audio!

By my own admission, I’m not much of a reader. So I will confess that all of these new audio, video, and interactive technologies for children make me pretty jealous. I really had to struggle with reading, not because I was bad at it or suffered a disability, but because it wasn’t as interesting compared to watching or hearing the work. Oh sure, we can dismiss decades worth of studies on the different learning habits of children and just stick with reading. My brain and character certainly aren’t much worse for it after all these years. But I’m not going to work at a library with that kind of children’s section. I’ll be over at the fun library with the games, the videos, and the noisy interaction and enjoy the more progressive learning models.

I’m sad to say that my library doesn’t offer free coffee. Sure, I could lament the fact that people love us because we are free and then proceed to give away something for free, but I’d rather not sully the incredible dividends that taxpayers get from their investment. Nor would I care to disparage all of the free adult and children programming offered that enriches the lives of the patrons who use it. Far be it from me to possibly heap any more disgrace on the dedicated professionals in the field who work longer hours with more responsibilities for stagnant or shrinking wages and benefits because of the love they hold for their patrons and profession. To be fair, I’m sure some of them also offer free coffee.

Mr. Wisner is certainly welcome to his opinion and the enjoyment that he gets from handing out coffee while building relationships by chatting about Proust or Picasso with students and faculty. As for me, you can find me in the future where information architecture and communication networks interact so as to provide seamless content delivery and global sharing of user derived content  while providing the highest level of patron interaction and satisfaction. Oh, there will be books there too. Print is not dead, just it’s business model.

(And if you too enjoyed his opinion piece, you can check out the preview of his book “Wither the postmodern library?” on Google Books. If irony was chocolate, this would be Godiva.

Saturday Night Deep Thoughts

Photo by YaniG The other night, I was checking out the ALA Read poster box set on the ALA site. When I was looking at the results of a Google Image Search for examples of posters (search times: "read poster”) I noticed one thing: all of the people in the posters were holding books. While that might not be a shock to the majority of people reading this post, for me it doesn’t properly represent the underlying concept that it is advocating. Where are the magazines? Where are the blogs? Where are the books on e-reader devices? I mean, I am not saying that someone should be posing with the back of cereal box, but a showcase of the various written formats might be more appropriate in this day and age.

If anyone out there was up for it and had access to the set, I’d gladly pose for a READ poster with my laptop featuring my favorite blog.

The Future of Ye Olde Library

Buffy Hamilton (The Unquiet Librarian) introduced me to Helene Blower’s blog Library Bytes the other night. As soon as I added it to my Google Reader, this little gem of a post popped out at me.

An open information bar? Or a theatre of knowledge? of something else? The question is "what is the library of the future in a networked world?"

With this video:

And I watched it again. And then a third time. You get the picture.

In regard to the questions poised, I think an open information bar is an ill-fitting metaphor. While the personalized dispensary aspects of the bar might be more apt to people’s requests for materials, it maintains the traditional patron-librarian-material chain of interaction that has fallen out of favor. Rather than linear, the aspects should represent points on a triangle with all members having equal access to each other. The metaphor’s presence of a barrier to access (i.e. a bar) that is keeping patrons from what they are seeking is unsettling for a future library vision. Although, it certainly does bring new meaning to the phrase “drunk on knowledge”.

I believe that the future of the library is more like a theatre of knowledge; specifically, an information renaissance faire. Whether it is to put on garb and take part in the experience (your serious library users, loyal patrons) or simply to come and enjoy the sights and sounds (casual users, “I have a report due on Monday” now-and-again patrons), patrons will be able to choose their level of interaction, collaboration, and participation in the library. The immersive experience will allow the patrons to dismiss their preconceived notions of the limits of knowledge and open their minds to the full potential of the information age. Just as a regular renaissance fair invokes a friendly form of make believe rooted in the modern age, the future library should seek to create a comfortable and safe environment for people to act upon their imagination, creativity, and curiosity.  This sense of familial connection is what will fuel collaborative intellectual exploration outside of the library through web and mobile applications. These standalone tools will serve as faithful companions, ever present for consultation in the evolving life of a patron. Even if the patron chooses to utilize the library remotely, the information renaissance faire will continue on, presenting and challenging people with a different way to consider the world around them.

Everywhere is here, indeed.

the search for the next big thing, ctd.

Yesterday, this article about the Top Provocative Tech Trends came across my Google Reader. The short short version of the article would sound like this: go mobile; embrace open source, open content, and user generated content. As to the first, the timing couldn’t possibly be better for my library system as we had been chosen for a text message marketing pilot program. This program has never been done in the United States and, needless to say, we are excited to be a part of it. It appeals to my science background as I get to approach it like a giant experiment. While we are certainly hoping it will work, even any mistakes we make are tiny victories for the learning process. We are aiming to roll this out on the first week of August. (Which, oddly enough, coincides with my week of vacation.) Today, I did an interview with a reporter from the Philadelphia Inquirer about the program; the article will appear in tomorrow’s New Jersey section.

Not to parrot the experts on the Tech panel, but mobile is only going to get bigger and better as the technology cycles churn. Libraries are need to start the steps of moving to where our patrons are and that future is web ready phones, PDAs, and other smart phones. I remember the reporter asking me if one of the goals of the program was to get people to come into the library. My reply was something like this: while we would love to see more people in the library, we’d also love for people to be able to use the library resources no matter where they are. I think this took her slightly aback, but it’s the truth: access counts. And I certainly hope that this program is a baby step into the larger mobile forum for the system. It’s a whole new ballgame, as they say, when you can connect people to the help, service, or materials they want with the ease of a text message.

Picture by Travelin' Librarian As to the last three points (since they interrelate), the malleable nature of open source and user generated content will be the fuel of future library experiences. We need the agility of these formats versus the static evolutions of vendor derived content. It’s really that simple. This is a real time information environment; and while I’m sure there is a vendor who can show me that they can do something like that, why even involve them in the first place? There will be no reason to maintain a service request chain that is patron-library-vendor when the best solution will be a locally implemented solution tailored to the problem and the library. It’s a paradigm shift that needs to happen and the sooner the better.

User generated content is where it is at, now and in the foreseeable future. The tools are so simple a child can make and share their creations (and they have). Each software cycle brings us better tools for better interactivity, stoking the collective creative furnaces of users. Just as the library community embraces collaboration across the profession, there is certainly room for our patrons to join this process. People always want more and we certainly should give it to them. As I said earlier, the tools are there. Let’s starting using them.

Class & Lunch

Today I taught a continuing education class for my fellow library professionals about blogs, microblogging, and RSS feeds. It went very well by my own estimation as I was able to finally use some of the knowledge gleaned from the Pres4Lib conference back in June. Specifically, I made sure I was prepared, relaxed, and tried to make certain I was addressing everyone in attendance. It was hard since I was positioned in the middle of the computer lab with people behind and in front of me. I had some stops and starts, but it happened when the internet was slow to load something or I skipped around on some of my major points or got ahead of what I wanted to say. There was probably more talking off the top of my head than should have been, but my experience with all the sites reminded me of all the ins and outs. The thing I would do next time is make certain I provide a recommendation for each site as it would relate to a patron reference question experience. I did for some sites but not for others, although it ended up getting cleared up at the end.

Tree, Clouds, Sky What made today really nice was lunch. I had stopped to get something to eat from Wawa and went to eat my lunch at our main branch where I was teaching the class. Today was so gorgeous that I decided to park over by the trees on the side of the parking lot. In a quick command decision, rather than sit in the car and listen to the radio while I ate or go inside, I went and sat under the trees. I’ve come to the realization that I may spend too much time “connected”; between Facebook, Twitter, Livejournal, various message boards, email, television, and radio, I am just bombarded with information most of the day. It is a matter of taking the time to shut off everything, to sit with my thoughts, and (as my anxiety counselor might put it), just be.

So there I sat on the grass, under the trees, with my back to the busy road that runs in front of my library, listening to the wind, watching the clouds, and slowly eating my sandwich. It was simply divine; and something I should do more often. And next time, maybe take a picture or two. Oddly enough, it reminded me of something I had heard today. The host of Tell Me More on NPR was chiding a guest who was speaking far over his time allotment and wanted more time with this quip:

"Time is a resource that they are not making any more of, and I am in charge of it.”

Something to think about next time when I am just be-ing.

Fight the Power 2.0: Young Turks edition

I’ve been following the ALA 2009 conference on Twitter for the last couple of days. It’s been interesting to pick up bits and pieces of people’s experience at the conference (as well as a ton of librarians to follow), but earlier today there was two tweets (here and here) from a librarian pal that grabbed my attention. (Based on the tweets around them on my timeline, I’m guessing they are regarding the ALA Council I session on Sunday morning. If I’m wrong, someone correct me in the comments.) While I was not there to listen to the remarks, I did retrieve the platform that (now) ALA President Camila Alire ran on. Here is the passage as it relates to advocacy:

The Advocacy Initiative will focus on “member-driven advocacy“ content and training – for librarians, library staff and supporters of all types of libraries. This complements ALA’s existing advocacy efforts focusing on local, state, and federal legislative advocacy. This front-line advocacy features a most critical emphasis on the competencies and content needed to advocate for the library and library needs within the library structure and within our respective communities — cities, counties, higher education environments, and schools/school districts. A Leadership Workgroup will be formed and will build out the vision, articulating both what it is and what it isn’t; identify target audiences to receive and deliver the message; and establish goals for the Initiative as well as outcomes for members. In addition, the Leadership Workgroup will create products, match delivery and content to target audiences and determine marketing and public relations to deliver content to target audiences.

There was also a mention of the formation of a “Young Turks” type of group within ALA so as to increase young librarian involvement in organization. My gut reaction to these ideas was pretty positive; to me the ALA is still an organization of mysterious purpose mentioned in passing by colleagues and friends. I’m not entirely sure what they do (the subject of debate in some library circles, so I hear), but the concept of reaching out to young librarians like myself and expanding the advocacy issue make it more appealing. In turning this over in my mind over the course of the day, the initial luster wore off. It could be my aversion to the political syntax of the passage, it could be that I somewhat uncertain as to what a “Leadership Workgroup” actually means (despite looking it up), but the passage as a whole feels a bit dated to me. I don’t presume that it excludes Web 2.0 and other technological products, but the steps listed appear to be rote marketing practices.

For me, I am still fascinated with the power of the grassroots as expressed in my first library advocacy post. The highly social and collaborative efforts of user generated content has undeniable appeal for putting current and accurate information into the hands of the end user. The virtual word of mouth was a powerful advocacy tool in organization lobbying efforts, rallies, and documenting everything from protesting patrons to signs of support. Personally, I leads me to believe that the librarians in the figurative trenches have a better gauge as to the points to emphasize in their respective debates and can tailor it to their patrons and audience. The initiative presented by ALA President Alire feels very “top down” when the library advocacy movement feels very grassroots at the present time.

However, I’m still curious enough to see how a Leadership Workgroup would take shape and what sort of proverbial seat at the table awaits my generation of librarians (in both advocacy and “Young Turks” groups). Personally, it does beg a larger question about future membership with the ALA and involvement; something that has been encouraged in the past but no attractive opportunity has arisen until now. As mentioned in “Fight the Power 2.0”, there needs to be a change in the dialogue; libraries need to be portrayed as an essential service for digital literacy in an information driven economy. Libraries are no longer a community luxury, but a population necessity.

In taking the macroscope view of library advocacy, I personally think that there is a fundamental societal flaw that needs to be addressed because it directly affects the underlying nature of our work. We need to confront the fact that we as a society in America are not serious about education. Our state and national priorities and spending habits betray us on this point, for we provide unequivocal support for education up to the point when we get the bill. I believe that we will not see widespread support for lifelong learning that the library provides if we can’t even bring ourselves to pay for the best education possible that we mandate for our children.

I will readily admit that the fixing of our educational system is far beyond me and the scope and purpose of the ALA, but more importantly I believe the cause for lifelong education is intrinsically linked with childhood/teen education. We can (and should) find allies in other national education oriented groups for the purpose of promoting this ideal. I believe we should start looking to our fellow educators and their respective organizations for alliances in the much larger picture. Surely, we cannot pretend that an effect on one education oriented institution does not have an effect on the other. Our common cause is our calling, our strength, and the requisite bond to speak as one voice in the name of education. Let us act accordingly.