I honestly don’t know whether to laugh, cry, or just let the apathy take over me when it comes to libraries and their relations to vendor that collect usage information. It must be active cognitive dissonance in which we tout the confidential nature of patron records, the freedom to read anonymously, and the actions we will take (up to and including jail and legal proceedings) but let such data slip through our fingers first with database providers, then with social media, and finally now with the landscape of apps. It’s either that librarians aren’t serious about principles of privacy protection or we have to accept that the cultural norm has shifted to the point of passive acceptance where the less work it takes to do something, the better.
What is “Personal Information”
“Personal Information” describes information that can be associated with a specific user and used to identify that person, such as your name, email address, birthday, gender, location information, etc. Personal Information, specifically your name and email address, will be submitted by you when you create, access, and use your OverDrive account. Other information, that is not personally identifiable, may be collected automatically by creating, accessing, or otherwise using your OverDrive account.
What information does OverDrive collect?
We may collect certain information about your interactions with us and information related to you and your use of your OverDrive account, including but not limited to, Personal Information, your online activity, digital content selections, reviews, ratings, your library card account number and/or Adobe® ID as well as Internet Protocol addresses, device types, unique device data, such as device identifiers, and operating systems.
By creating and using an OverDrive account with OverDrive and/or otherwise consenting to the sharing of information with us, you authorize OverDrive to collect and retain your Personal Information and, at your option, you library card account number and/or Adobe ID, and other information. Please be aware that your OverDrive account cannot be used unless you identify yourself to us.
How does OverDrive use information?
Even as I copied and pasted these passages, I felt the swell of apathy rise within me. How much can I care about this when people (including myself) are giving away their personal information everyday in exchange for free web stuff or customization or personalized deals? It’s hard to reconcile that at times, especially since I know I will copy this link into my social media accounts.
But, for me, this is an instance where action is called for. The freedom to read anonymously is simply that important. In a world that seeks to find, track, and record our mundane moments, our principles should not be flexible on this invasion of privacy. There is a reason and a damned good one that library records enjoy a higher level of protection: uninhibited curiosity and the intellectual pursuits are the hallmarks of thought, discovery, and being. We must act if not from these ideals but from our legal duty to protect our member’s privacy.
I remember attending the Public Library Association annual conference when it was in Philadelphia a couple years back. Overdrive threw a bash at the Constitution Center complete with food, drinks, and entertainment by a wide ranging cover band. As the revelry played out in front of me, one of my thoughts was how libraries had paid for the extravagance. It really was a good party, though the attention to detail there could have been used on the app at the time.
It’s not any different now. If you think about it, nothing is new here, just unfortunate. Privacy intrusions abound these days, but there should be lines. There needs to be lines or else the concept erodes away under the constant drip of internet cookies, app permissions, and other forms of tracking software. We as a profession have to draw that line. Or just go home as glorified content caregivers who will do or say anything to keep the general public coming to an inadequate building with funding commitments based on whether cutting or adding is the favored community political position.
So, get on the phone or send an email to your eContent providers. Find out what they are doing to comply with state laws and the ideals of the library. It’s up to you to do it.
Draw your line.